and the winner is???
I am willing to wager that you like me have had to wrestle with this battle royale yourself, either in the past, present or to be addressed again in the future and always trying to come to some conclusion as to which is the best way to go. This has not been easy, and the decisions made do not seem to be permanent. Things change. And that means, like Wrestlemania, roll out the roman numerals because even if you found a winner last time, it soon will be time to do it again.
I have been in a constant shopping mod for cell phones, tablets, laptops, desktops and any other electronic gadgetry that comes along that promises to advance my standard of living with the mere transfer of a cash transfusion and a future draft pick to be named later. I used to thrill to the hunt, leap at the chase, research with relish, and analyse till the cows came home with the confidence that I would know at the end of it all that I could determine what was good, better, best.
It works with cars so why not electronics.
By looking at the universe of products, you layout a list of features and attributes measured against their effectiveness of meeting certain personal objectives weighted to your biases and desires and rated on your relative scales of values to come up with a very limited number of finalist that make the cut. You try them on for size, select one, find a store willing to give you the best deal and next thing you know it finds its way home among your most prized possessions.
With cars it is fairly easy to make apples to apples comparisons. With electronics not so much. With everyone using a different language and different measuring sticks the comparisons become confusing rather quickly. The comparison quickly becomes one of Apples and Oranges or Androids or MS as the case maybe.
If all you know is that 'an 8 cylinder engine is more than a 4 cylinder engine so it must be better right' and don't care about what either one does or why then you may not be in the same boat as I am. I am looking for more. I need more. More helps me define and confirm my decisions. I don't want to know that it has a quad chip, I want to know which quad chip and what speed it is running and which generation ship it is. These things matter when trying to make an informed decision but it takes some real detective work to find the answers especially with some manufacturers.
Not everyone likes to look that hard or think that hard or spend that much time worrying about what is right for them so they phone a friend, "Hey, what have you got? Do you like it? Cool." and go get one of those but the next model up cause you have to have some bragging rights, end of story. And for many that works great.
I am still from an era where a dollar was hard earned and hard spent and have wanted to get the most bang for the buck so it was important to try and find the best of whatever for me, and as I said before, I really did enjoy the whole shopping experience.
It is all about the system
So for those still with me I will start at the foundation. Every system out there tries to be a closed proprietary system meaning they want you to be locked into only buying from them for all your wants and needs. That is fine if they can deliver all your wants and needs but if not drop them and look elsewhere. Please take note, systems change, some for the worst, some for the better, some stick around, some die off. Just because you can get a great 'deal' on something be aware that it might not just be the model that is being closed out. Also note that even if the system on the whole is solid, one of its divisions may not be. There are a lot of products out there that have come and gone without a lot of impact and barely able to make one of those 'do you remember these' lists that get past around your email inbox.
So my system look narrows quickly when related to cell phones and tablets with a slight pause at the desktop/laptops. I have grouped these a little because even though the operating systems are different the main systems all come from the same roots. Basically you have Apple, Microsoft and Android or some version thereof.
Let's start with Android and it's derivatives of which there are many. Most closely associated with Google, Android is a base upon which many have built such as Samsung, Amazon's Fire and dozens of other names too numerous to mention here. Some use their own modified version of Android and that presents its own set of challenges for the user. For example Amazon wants you to stay with Amazon and will not play with Google. Also the further away from a pure Android system, the less likely it will be kept up to date with it's operating system. And Android has a lot of versions. So many it is hard to keep up with which candy name you are on or dealing with. (Was I eating a jelly bean or a lollipop? And does it matter?) It matters. Although I like the fact that the software side of a system is in a constant state of update, meaning improvements and advancement, it also means that the hardware side is in for the obsolescence pile sooner. When the hardware can't keep up with the latest software you are stuck with an upgrade, one you might not have been planning for.
Microsoft on the other hand is trying to be all things to all people and failing miserably. For the desktop/laptop scene they have a pretty well established line that has served them well even if it has made many a user scream in frustration. The attempt to move into other areas has not gone as well. Cell phones with Windows do not capture 2% of the market and when you are that small it doesn't pay to bother with them. At some point they will get their act together or give up and I am betting on the later.
Which leaves Apple the 500 pound gorilla that may or may not use gorilla glass. Apple probably has the best universal approach out there. It's users can find a consistent, stable, universe of commonality. And even though there are different systems for the cell phone and the desktop you have a better chance of interfacing here than on most other platforms. There are of course downsides and they will be mentioned later but they are the current king for finding simple utility in a product.
There are other solutions out there but they are on the fringe so to speak. If you have these other solutions then you also are on the fringe, and I don't say that to belittle anyone but to give them the respect they deserve because they are the ones willing to put up with a few inconveniences in order to have a better solution and more power to them. I have found that I spend too much time fighting with the simple solutions let alone trying to be one who is running on the fringe.
Or is it?
There is something more to consider than just the system and that is what are you going to do with it? I remember a few decades ago when the first PCs were coming out the the question again was Apple vs MS. Going to school at the time and with limited funds and the fact that businesses were using IBMs and MS I went with a MS based PC rather than a Mac. In the process of looking I had a friend that asked, 'What are you going to do with it?' as if I knew. We are talking way back at the start of all this so I wanted the world but soon found out the technology of the day was very short of ideal. What he was referring to was not so much the hardware but the software or applications that I wanted to run that would help me to 'do' what I wanted to do. Which platform or system gave me the best chance of doing what I wanted to do?
Same thing today. What apps do you want that will 'do' the things you want to do and do them the best? And more importantly where can you get them?
Here comes the big elimination. It isn't really about who has the most apps...but it is. You can do pretty much anything you would like to on any system but...then again you can't. And so here it is boiled down in a nut shell. When you see an app advertised 99% of the time it will say 'Get it now at Apple or Google Play'. If you are not one of those two or if you cannot access one of those two then you no longer count. Sorry and thanks for playing. Microsoft/Windows will get a few mentions but generally not enough to worry about. Everyone says Apple iTunes or Google Play, but I don't recall anyone saying Amazon Apps other than Amazon so for now all the Fire devices are out because if Amazon Apps doesn't have it, even if it is an Android based app, you cannot get it from Google Play. Even if you can get it from Amazon Apps there is no guarantee if it will work on the Amazon Android Fire devices, some don't.
And after apps, content is king.
Everyone knows that Apple's iTunes is a treasure trove but much of it can also be found with Google Play and Amazon and Podcasts Addict and so on and so on and so one possible next step is to compare pricing of your favorite albums and books. You may be willing to pay more for the hardware but are you willing to pay up for the further installments of apps and content?
Wait a minute, didn't you eliminate Amazon earlier but you mentioned them again, what gives? Amazon was smart enough to have a two way street but dumb enough to close off half of it. You can get Amazon apps that will run on any Android device as well as your Apples so their store is wide open for all, just don't expect their Fire devices to work the other way.
Now for the most part I like Google and Android and I have found relative good use from them but I find that they often keep coming up short. All too often they are just not quite there. I hate it when that happens because the hardware used to run Android can be had at such a better price and sometimes flat out better hardware that it disappoints me to think that I am considering, let alone deciding, that my best choice for next upgrade will be Apple.
And Here is Why
I love my wife. But you knew that already. Her tolerance with technology is not as high as mine therefore whatever we get next must be simple, intuitive, functional, and easy, and if that doesn't describe Apple I don't know what does.
Everyone I talk to that has an Apple says about the same thing. They love it and wouldn't go back. They get long life out of the product and good service even if it comes with long lines. The phones are everywhere so you can feel good about being part of the 'in' crowd if that means something to you. Their products work, so even if they are dated right out of the box, they have been tested enough to give you a pretty good assurance that you won't have any issues from the get go or from future releases and with fewer variations and a tightly controlled system there are less worries for the apps as well.
And if I get a phablet I can try to justify the costs by telling myself that I am really getting a phone and a tablet and an MP3 player and a camera both still and video all in one. So if I add all those items up the cost of a new iPhone is only twice what I would normally spend for all the others combined. And I would be cool.
Basically though, I have been down the other path, tried it, been there, got the T-shirt. It is time to try the other side of the fence and see if the grass really has a greener hue from a Retina resolution display.
Just have to figure out how to afford it. If I forgo the around the world cruise and down grade my next car from an S class Benz to the Civic...
This is Ed Nef with a view from the Farrwest.
Showing posts with label Microsoft. Show all posts
Showing posts with label Microsoft. Show all posts
25 February 2011
Tales of the HP, Part Three.
It isn’t over yet, there is still much to be done. IE 8 is o.k. but I still like Firefox better so I need to get a copy and get it loaded. I did save all my links in the backup process; at least I hope I did. Speaking of backups, I will need to figure out a good way to transfer my old files back onto this box, and set up a good back up program. I should be able to use the one that came with the portable unit I got at Costco and since that is where I stuck my files anyway it may be a good way to transfer back the files. At least that was the thought when I picked it up in the first place. One back up drive should be able to support two different computers, right.
Optimist.
As I think back over the last few months and having to try and come up with solutions to the problems I faced, one thought ran over and over again in my mind; if I can’t get this working again then I will just have to get another computer, but if I had to get a new computer what would I do now? If I had it to do over again would I go this same route or would I try something different? Because of the problems I have had the last thing I want is something that will give me more problems, and I don’t want to spend any more money on this than I have to.
On my last three computer buys I have spent the extra money up front thinking that I was getting better quality, performance, and time before obsolescence only to find that I only got a small increment if any and that the problem quotient was still there. I readily admit that I will think long and hard before even considering an HP again. This has left a bad taste in my mouth for their products, and I do mean that with a plural. Maybe it is the platform and I should switch from PC to Apple.
I have spent a lot of time thinking about that one also, but like the PC, Apples are not perfect. They are far from being cheap let alone inexpensive. If they were half the current price on any and all models the whole story of personal computing would have to be rewritten.
They are also every bit as proprietary as anything out there. This is both good and bad. Good in that they should be in an excellent position to tackle compatibility issues but bad in that there is definitely a monopolistic feel within the platform. But with all this control they should also have a handle on quality issues, especially for the money they charge. That expectation is not born out based on some things I have read. My brother put it best when he told me to go to the local Apple store and take a look at the line at the service counter.
For now I will give the old HP one more shot. I kind of have to with all the time, effort, and money I have invested in this thing. It is too bad that the world is moving so fast and technologies are changing so quickly because some days I would like to go back to an older box that ran simpler software and still seemed to do what I needed it too without too much fanfare. Actually it seemed to do the basics at least as fast as the current boxes do. Bulky is bulky no matter what your time-frame of reference is. It is hard to say which technology is pushing which. Does new software require new hardware or does new hardware dictate new software? All I know is you can never have enough of either when it comes to gaming. And lately it all kinda seems like a game. And one that is getting harder to win.
Either way I will press on and let you know what happens. A lot has been happening in the world lately and without a blog to share my comments with the office has been taking the brunt of my soap boxing escapades. They will probably be glad for the reprieve.
As always, I am Ed Nef with a view from the Farr West.
Click here for Part One of the HP adventure or
click here for Part Two of the HP adventure.
Optimist.
As I think back over the last few months and having to try and come up with solutions to the problems I faced, one thought ran over and over again in my mind; if I can’t get this working again then I will just have to get another computer, but if I had to get a new computer what would I do now? If I had it to do over again would I go this same route or would I try something different? Because of the problems I have had the last thing I want is something that will give me more problems, and I don’t want to spend any more money on this than I have to.
On my last three computer buys I have spent the extra money up front thinking that I was getting better quality, performance, and time before obsolescence only to find that I only got a small increment if any and that the problem quotient was still there. I readily admit that I will think long and hard before even considering an HP again. This has left a bad taste in my mouth for their products, and I do mean that with a plural. Maybe it is the platform and I should switch from PC to Apple.
I have spent a lot of time thinking about that one also, but like the PC, Apples are not perfect. They are far from being cheap let alone inexpensive. If they were half the current price on any and all models the whole story of personal computing would have to be rewritten.
They are also every bit as proprietary as anything out there. This is both good and bad. Good in that they should be in an excellent position to tackle compatibility issues but bad in that there is definitely a monopolistic feel within the platform. But with all this control they should also have a handle on quality issues, especially for the money they charge. That expectation is not born out based on some things I have read. My brother put it best when he told me to go to the local Apple store and take a look at the line at the service counter.
For now I will give the old HP one more shot. I kind of have to with all the time, effort, and money I have invested in this thing. It is too bad that the world is moving so fast and technologies are changing so quickly because some days I would like to go back to an older box that ran simpler software and still seemed to do what I needed it too without too much fanfare. Actually it seemed to do the basics at least as fast as the current boxes do. Bulky is bulky no matter what your time-frame of reference is. It is hard to say which technology is pushing which. Does new software require new hardware or does new hardware dictate new software? All I know is you can never have enough of either when it comes to gaming. And lately it all kinda seems like a game. And one that is getting harder to win.
Either way I will press on and let you know what happens. A lot has been happening in the world lately and without a blog to share my comments with the office has been taking the brunt of my soap boxing escapades. They will probably be glad for the reprieve.
As always, I am Ed Nef with a view from the Farr West.
Click here for Part One of the HP adventure or
click here for Part Two of the HP adventure.
Tales of the HP, Part Two.
I found one (a portable backup hard drive), looks about right, on sale, says it’s easy to use, preloaded with backup software…let’s try it.
After much rebooting I was able to get the computer up and running longer than 3 minutes, plugged the backup drive in and started to copy files over. The best I was able to do was move 1.9 Gb before it crashed. This is not good.
I was not going to trust my data to someone I could not talk to first that should be able to save the data before rebuilding the computer. I chickened out and took it to a different local PC shop, one that advertised free virus scans and one I had been in once before when I went shopping for a particular piece of computing hardware with a friend. I was hopeful.
Too hopeful it turns out. You can’t run a virus scan if you can’t get the computer to run at all. Minimum diagnostics charge was $69, thank you very much, but they go through it totally and test each part then let you know what it will cost to repair before fixing…yada, yada, yada. I got the call the next day saying come pick it up it is ready to go. I go there and the lad tells me that they ran a hard drive check disk, found some bad sectors, repaired them and it ran fine. I asked if they ran the free virus scan and he plugged it in to their monitor to show me. It crashed three times before he sheepishly turned to me and said “You probably want to leave this with us a little longer.”
Several days go by and still no word so I stop in after work to see what the verdict is. He thinks it might be the memory but he also is not getting consistent readings. He has been pulling components out of my box and putting it into one of theirs then running the test piece by piece so at least this time they are using good method. The techie tells me that the hard drive is working fine. This is good news to me since that is where my data is. So I ask “Can you save the data?” to which he replies “yes, we usually charge $79 to transfer data.”, and I reply “WHAT, you have got to be kidding me?” but he wasn’t.
I then decided that I could do that part of the job myself if I only had the right tool. I found it in their shop, a box which will act like a portable hard drive when you insert your internal hard drive into it and then power it up and plug it into the USB port of another computer. I talked him into giving me a break on the price, he gave me $5 bucks off, and off I went $100 poorer but at least on my way to saving the photos.
Having a little mechanical savvy I was able to open up the box, pull the internal hard drive, build the portable unit, plug into my wife’s laptop that she is using for school, transfer the files, return the internal hard drive to its original position inside the HP desktop box, put the case back together and start feeling hopeful again.
I then immediately hooked up the new recently bought portable backup drive from Costco to the wife’s laptop and did a proper backup of all the files on her computer including the newly transferred files from the HP. This was another ‘whew’ moment.
Off to the UPS store and the computer was now on its way to PC repair store number two, the original one intended to do the repair work under the extended warranty. The repair tech contacts me a few days later saying he couldn’t find the power cord that I know I took with the box to UPS to be shipped, but he said it was o.k. he had one available. He then asked me several times making sure that I had backed up my data. I assured him I had made every effort to do so and that is why it took so long to get it to him from the day I first submitted the claim. This to me was confirmation that I had done the right thing in making sure I had my files off the computer before sending it in, a system rebuild was in the works and I could feel it.
A week went by but being busy with work I hadn’t had time to notice or do much with home computers anyway so I just let it be. About the time I did start to wish I had it here though it showed up from UPS, on a holiday no less. I unpacked the box trying not to get the packing peanuts everywhere. There was a note inside stating that they had replaced the System Board (Mother Board for us old timers) and power supply (evidently the power cord got lost along the way), and had run a “burn-in for more than 19 hours and everything is working fine”. They also installed fresh OS with all driver and window updates. Does this mean I am truly back in business and that I can run my computer without fear for the first time in its life? Honestly, I don’t know.
Only one way to find out, plug it in and try it out. So that is what I am in the process of doing. I took care to plug all the various wires and cords back into the same places they came out of (more or less). With fingers crossed I hit the power button and waited for the lights to dance. Of course the first attempt ended in a mouse that wouldn’t operate and a keyboard that quit after a few taps of trying to operate a computer without a mouse. I quickly called back the PC store who suggested I buy a new mouse since they sometimes go bad or try plugging it into a different slot and see if that works. The mouse and keyboard worked fine before I started all this so there was no reason for them not to work now and besides, I have a serial mouse, not a USB mouse so there is only one place to plug it and the keyboard into, and they are color coded from HP and no I didn’t get them mixed up thank you very much. It turns out Microsoft is still not as plug and play as they want you to believe so the computer had to decide what drivers to use and then needed a reboot. One reboot later the computer recognized the keyboard and mouse and I could try again.
Next thing I noticed is that I have in essence a new box and that there is nothing loaded on it but the newly loaded operating system. All the rest is gone. I still have the software disc for MS Office and such so not a big deal although it does require reloading everything with subsequent re-registering and reconfiguring and rearranging and just redoing everything that you had done once before. (These really are remarkable time saving devices aren’t they.) So I have Office on here now and IE8, both running on the newly updated 64 bit Vista with Service Pack 2. I also have my Anti-Virus software package running; it was the first thing to get loaded and updated.
Of course I have already done several system updates as suggested by Microsoft’s Windows update and currently have another 18 waiting for me since I just loaded MS Office. I have also had to reload a version of Adobe Acrobat reader which is required to read all the manuals and read-me docs that seem to be everywhere these days. I also tried to load Adobe Flash Player but that one got hung on me. In fact I already have 4 system problems that need checking for solutions, 2 for the HP and 2 for Windows. Actually when I pressed check for solutions it went looking for 18 of them. I hope this is not a sign of things to be with this system.
I will try to follow the software manufacturer’s suggestions, keep everything current and updated, treat this computer with the kid gloves I always have and hope that things are going to be different this time around, thinking that maybe I did just get a quasi-lemon last time and that I am fully repaired and now I can surf the web and compute without fear, and my productivity will go through the roof as my creativity soars by with the broken barriers of hardware limitations.
Optimist.
This is Ed Nef with a view from the Farr West. If you are ready to see the conclusion Click here for Part Three of the HP adventures. If you missed the beginning Click here for Part One.
After much rebooting I was able to get the computer up and running longer than 3 minutes, plugged the backup drive in and started to copy files over. The best I was able to do was move 1.9 Gb before it crashed. This is not good.
I was not going to trust my data to someone I could not talk to first that should be able to save the data before rebuilding the computer. I chickened out and took it to a different local PC shop, one that advertised free virus scans and one I had been in once before when I went shopping for a particular piece of computing hardware with a friend. I was hopeful.
Too hopeful it turns out. You can’t run a virus scan if you can’t get the computer to run at all. Minimum diagnostics charge was $69, thank you very much, but they go through it totally and test each part then let you know what it will cost to repair before fixing…yada, yada, yada. I got the call the next day saying come pick it up it is ready to go. I go there and the lad tells me that they ran a hard drive check disk, found some bad sectors, repaired them and it ran fine. I asked if they ran the free virus scan and he plugged it in to their monitor to show me. It crashed three times before he sheepishly turned to me and said “You probably want to leave this with us a little longer.”
Several days go by and still no word so I stop in after work to see what the verdict is. He thinks it might be the memory but he also is not getting consistent readings. He has been pulling components out of my box and putting it into one of theirs then running the test piece by piece so at least this time they are using good method. The techie tells me that the hard drive is working fine. This is good news to me since that is where my data is. So I ask “Can you save the data?” to which he replies “yes, we usually charge $79 to transfer data.”, and I reply “WHAT, you have got to be kidding me?” but he wasn’t.
I then decided that I could do that part of the job myself if I only had the right tool. I found it in their shop, a box which will act like a portable hard drive when you insert your internal hard drive into it and then power it up and plug it into the USB port of another computer. I talked him into giving me a break on the price, he gave me $5 bucks off, and off I went $100 poorer but at least on my way to saving the photos.
Having a little mechanical savvy I was able to open up the box, pull the internal hard drive, build the portable unit, plug into my wife’s laptop that she is using for school, transfer the files, return the internal hard drive to its original position inside the HP desktop box, put the case back together and start feeling hopeful again.
I then immediately hooked up the new recently bought portable backup drive from Costco to the wife’s laptop and did a proper backup of all the files on her computer including the newly transferred files from the HP. This was another ‘whew’ moment.
Off to the UPS store and the computer was now on its way to PC repair store number two, the original one intended to do the repair work under the extended warranty. The repair tech contacts me a few days later saying he couldn’t find the power cord that I know I took with the box to UPS to be shipped, but he said it was o.k. he had one available. He then asked me several times making sure that I had backed up my data. I assured him I had made every effort to do so and that is why it took so long to get it to him from the day I first submitted the claim. This to me was confirmation that I had done the right thing in making sure I had my files off the computer before sending it in, a system rebuild was in the works and I could feel it.
A week went by but being busy with work I hadn’t had time to notice or do much with home computers anyway so I just let it be. About the time I did start to wish I had it here though it showed up from UPS, on a holiday no less. I unpacked the box trying not to get the packing peanuts everywhere. There was a note inside stating that they had replaced the System Board (Mother Board for us old timers) and power supply (evidently the power cord got lost along the way), and had run a “burn-in for more than 19 hours and everything is working fine”. They also installed fresh OS with all driver and window updates. Does this mean I am truly back in business and that I can run my computer without fear for the first time in its life? Honestly, I don’t know.
Only one way to find out, plug it in and try it out. So that is what I am in the process of doing. I took care to plug all the various wires and cords back into the same places they came out of (more or less). With fingers crossed I hit the power button and waited for the lights to dance. Of course the first attempt ended in a mouse that wouldn’t operate and a keyboard that quit after a few taps of trying to operate a computer without a mouse. I quickly called back the PC store who suggested I buy a new mouse since they sometimes go bad or try plugging it into a different slot and see if that works. The mouse and keyboard worked fine before I started all this so there was no reason for them not to work now and besides, I have a serial mouse, not a USB mouse so there is only one place to plug it and the keyboard into, and they are color coded from HP and no I didn’t get them mixed up thank you very much. It turns out Microsoft is still not as plug and play as they want you to believe so the computer had to decide what drivers to use and then needed a reboot. One reboot later the computer recognized the keyboard and mouse and I could try again.
Next thing I noticed is that I have in essence a new box and that there is nothing loaded on it but the newly loaded operating system. All the rest is gone. I still have the software disc for MS Office and such so not a big deal although it does require reloading everything with subsequent re-registering and reconfiguring and rearranging and just redoing everything that you had done once before. (These really are remarkable time saving devices aren’t they.) So I have Office on here now and IE8, both running on the newly updated 64 bit Vista with Service Pack 2. I also have my Anti-Virus software package running; it was the first thing to get loaded and updated.
Of course I have already done several system updates as suggested by Microsoft’s Windows update and currently have another 18 waiting for me since I just loaded MS Office. I have also had to reload a version of Adobe Acrobat reader which is required to read all the manuals and read-me docs that seem to be everywhere these days. I also tried to load Adobe Flash Player but that one got hung on me. In fact I already have 4 system problems that need checking for solutions, 2 for the HP and 2 for Windows. Actually when I pressed check for solutions it went looking for 18 of them. I hope this is not a sign of things to be with this system.
I will try to follow the software manufacturer’s suggestions, keep everything current and updated, treat this computer with the kid gloves I always have and hope that things are going to be different this time around, thinking that maybe I did just get a quasi-lemon last time and that I am fully repaired and now I can surf the web and compute without fear, and my productivity will go through the roof as my creativity soars by with the broken barriers of hardware limitations.
Optimist.
This is Ed Nef with a view from the Farr West. If you are ready to see the conclusion Click here for Part Three of the HP adventures. If you missed the beginning Click here for Part One.
Tales of the HP, Part One
O.K. so I have been off line for a while. Not totally a bad thing but not a great thing either.
The computer finally gave up on me. What a pain. First one side of my dual core processor locks up making everything run very slowly. This lasted about a week. It was at this point that I contacted the American Express warranty people. Since I bought the computer at Costco and used my Costco American Express card they extended the warranty by one year. I am kinda glad I did.
I have had issues with this HP Pavilion box on and off since day one and it finally got so bad that it became unusable. I was never sure what the cause was as the problems acted differently each time. Of course the first thought is that you have picked up a virus or some nasty software but that is the first thing I checked for and except for a few spy-ware cookies I was clean. (Practice good surfing habits people.)
In the past I have contacted Costco’s concierge service which comes with new electronic purchases. They act as an intermediary for user issues and are very friendly, patient and helpful. If they are unable to solve directly (I am guessing the 80/20 rule were 80% of all new customer problems can be handled with the same 20% of the questions/answers) they will contact the manufacturer on your behalf. The first contact was to help me create the initial back up disc for the operating system that no one seems to ship with new computers anymore. The machine would not cooperate in making the disc for me so HP agreed to send me the backup Disc directly. Problem solved, back to work.
The next time was when the Hardware and/or Memory started going flaky. I never could tell which if either was really bad but during the experience I got a lot more familiar with some of the system diagnostic tools. With the support of the concierge I ran many different diagnostics but without a clear, consistent indication of what was wrong we couldn’t proceed to fix anything. This is also the time when I began to suspect that all the different Microsoft updates might have had something to do with it. It seemed like every time I turned around there was a new critical update that needed to be loaded, and when I did load them sometimes things got better and sometimes things got worse, sometimes much worse. It was in this phase that I learned about Vistas ability to return itself to a previous version. That came in handy a couple of times but again I never really was able to identify what the real problem was or what really fixed it.
And here is the rub. The computer would go on these ‘rants’ if you will for several weeks marked by excessive CPU time, or constant hard drive activity even when the computer should be in sleep mode, or the most irritating action of all, the reboot out of nowhere. I have heard that you should leave your computer on all the time and I have heard that you should leave your computer off when not in use. I have gone both ways and at this stage I don’t think it really matters either way. Based on the way you use your computer and frequency it becomes more a matter of convenience versus energy savings from my point of view.
Either way, the computer over its life has acted up on several occasions, diagnostics would turn up one problem or another without consistency, and then after a few aggravating days and sometimes weeks the computer would right itself and all would be well again. It would run perfectly normal for weeks and months with no rhyme or reason.
Unexpected reboots are generally not a good sign and that was always a good signal to me that something was acting up again with mine. Sometimes it was in the middle of the night and the next day when you went to use it you would notice that it had done a reboot. Sometimes I think this was legitimate as a new Microsoft update had been pushed out and it require a restart. It would take a little digging to see if that was the cause but it didn’t explain all of the non-use reboots, not by half.
It is when it started rebooting in the middle of what you were doing that really gave cause for alarm, and much frustration. There is the case where you get something hung up and you have to do a hard reboot yourself, it is a pain but that is a fact of life with these computers running Microsoft. It is something else entirely when it happens on its own or is accompanied by the blue screen of death. This last episode got so bad that I could no longer use it for any amount of time without it crashing in the middle of whatever I was doing. Bad news for me…and bad news for my data.
I finally gave up trying to figure it out and contacted American Express Warranty service, described the problem with what my attempted corrections had been and they agreed to send it in for repairs. Now I face my second problem, the service repair shop they use is a local PC store that has a store about 10 miles from home; however, the store they use for warranty work is located about 70 miles from my home. No problem, I could just run it down there myself and have them fix it while I wait and I would be back in the chase. I neglected to think about the fact that I would have to drop it off and leave it with them for who knows how long before they could get to it, diagnose it, repair it, and return it. On second thought, send me the shipping instructions.
Ah yes, the shipping instructions. They were sent fairly quickly…to my e-mail account…that is accessed through the internet…by… (I think you got ahead of me on this one)…my broken computer. O.K. the internet is everywhere and so that wasn’t as big a problem as it might have been but still one I had to work through. The next problem was slightly bigger.
The instructions said to take the shipping slip to the local UPS store, they would box it and ship it for you, all you needed to bring was the box, power cord, back up operating system software, and the signed authorization letter for the local PC store to do the work. On this signed letter was a place to enter your description of the problem and a paragraph warning of the chance that through the repair of the computer it may be necessary to do a rebuild of the system, in other words wipe out everything on the computer and start all over with a fresh load of the operating system and this my friends means that any files and photos you had loaded on your computer that didn’t reside in another spot would be lost forever.
Now you would think that someone that has had this much problem with their computer would know enough to have backed everything up (and at this point probably several times a day) and you would be right…except for the several times a day. I couldn’t remember when the last time I had done a back up so I wasn’t sure where to begin and I knew I had a lot of photos…a lot of photos which means a lot of backup space was required. That shouldn’t be a problem as I had plenty of CDs and DVDs with which to do this but it would be a lot more convenient to get one of those new portable backup drives, plug it in and let it do it all in one big sweep. Now which one do I get, how big should it be and how much should it cost? Back to Costco.
This is Ed Nef with a view from the Farr West. Click here for Part Two of the HP adventures.
The computer finally gave up on me. What a pain. First one side of my dual core processor locks up making everything run very slowly. This lasted about a week. It was at this point that I contacted the American Express warranty people. Since I bought the computer at Costco and used my Costco American Express card they extended the warranty by one year. I am kinda glad I did.
I have had issues with this HP Pavilion box on and off since day one and it finally got so bad that it became unusable. I was never sure what the cause was as the problems acted differently each time. Of course the first thought is that you have picked up a virus or some nasty software but that is the first thing I checked for and except for a few spy-ware cookies I was clean. (Practice good surfing habits people.)
In the past I have contacted Costco’s concierge service which comes with new electronic purchases. They act as an intermediary for user issues and are very friendly, patient and helpful. If they are unable to solve directly (I am guessing the 80/20 rule were 80% of all new customer problems can be handled with the same 20% of the questions/answers) they will contact the manufacturer on your behalf. The first contact was to help me create the initial back up disc for the operating system that no one seems to ship with new computers anymore. The machine would not cooperate in making the disc for me so HP agreed to send me the backup Disc directly. Problem solved, back to work.
The next time was when the Hardware and/or Memory started going flaky. I never could tell which if either was really bad but during the experience I got a lot more familiar with some of the system diagnostic tools. With the support of the concierge I ran many different diagnostics but without a clear, consistent indication of what was wrong we couldn’t proceed to fix anything. This is also the time when I began to suspect that all the different Microsoft updates might have had something to do with it. It seemed like every time I turned around there was a new critical update that needed to be loaded, and when I did load them sometimes things got better and sometimes things got worse, sometimes much worse. It was in this phase that I learned about Vistas ability to return itself to a previous version. That came in handy a couple of times but again I never really was able to identify what the real problem was or what really fixed it.
And here is the rub. The computer would go on these ‘rants’ if you will for several weeks marked by excessive CPU time, or constant hard drive activity even when the computer should be in sleep mode, or the most irritating action of all, the reboot out of nowhere. I have heard that you should leave your computer on all the time and I have heard that you should leave your computer off when not in use. I have gone both ways and at this stage I don’t think it really matters either way. Based on the way you use your computer and frequency it becomes more a matter of convenience versus energy savings from my point of view.
Either way, the computer over its life has acted up on several occasions, diagnostics would turn up one problem or another without consistency, and then after a few aggravating days and sometimes weeks the computer would right itself and all would be well again. It would run perfectly normal for weeks and months with no rhyme or reason.
Unexpected reboots are generally not a good sign and that was always a good signal to me that something was acting up again with mine. Sometimes it was in the middle of the night and the next day when you went to use it you would notice that it had done a reboot. Sometimes I think this was legitimate as a new Microsoft update had been pushed out and it require a restart. It would take a little digging to see if that was the cause but it didn’t explain all of the non-use reboots, not by half.
It is when it started rebooting in the middle of what you were doing that really gave cause for alarm, and much frustration. There is the case where you get something hung up and you have to do a hard reboot yourself, it is a pain but that is a fact of life with these computers running Microsoft. It is something else entirely when it happens on its own or is accompanied by the blue screen of death. This last episode got so bad that I could no longer use it for any amount of time without it crashing in the middle of whatever I was doing. Bad news for me…and bad news for my data.
I finally gave up trying to figure it out and contacted American Express Warranty service, described the problem with what my attempted corrections had been and they agreed to send it in for repairs. Now I face my second problem, the service repair shop they use is a local PC store that has a store about 10 miles from home; however, the store they use for warranty work is located about 70 miles from my home. No problem, I could just run it down there myself and have them fix it while I wait and I would be back in the chase. I neglected to think about the fact that I would have to drop it off and leave it with them for who knows how long before they could get to it, diagnose it, repair it, and return it. On second thought, send me the shipping instructions.
Ah yes, the shipping instructions. They were sent fairly quickly…to my e-mail account…that is accessed through the internet…by… (I think you got ahead of me on this one)…my broken computer. O.K. the internet is everywhere and so that wasn’t as big a problem as it might have been but still one I had to work through. The next problem was slightly bigger.
The instructions said to take the shipping slip to the local UPS store, they would box it and ship it for you, all you needed to bring was the box, power cord, back up operating system software, and the signed authorization letter for the local PC store to do the work. On this signed letter was a place to enter your description of the problem and a paragraph warning of the chance that through the repair of the computer it may be necessary to do a rebuild of the system, in other words wipe out everything on the computer and start all over with a fresh load of the operating system and this my friends means that any files and photos you had loaded on your computer that didn’t reside in another spot would be lost forever.
Now you would think that someone that has had this much problem with their computer would know enough to have backed everything up (and at this point probably several times a day) and you would be right…except for the several times a day. I couldn’t remember when the last time I had done a back up so I wasn’t sure where to begin and I knew I had a lot of photos…a lot of photos which means a lot of backup space was required. That shouldn’t be a problem as I had plenty of CDs and DVDs with which to do this but it would be a lot more convenient to get one of those new portable backup drives, plug it in and let it do it all in one big sweep. Now which one do I get, how big should it be and how much should it cost? Back to Costco.
This is Ed Nef with a view from the Farr West. Click here for Part Two of the HP adventures.
07 September 2009
Still looking for my MP3 player
Every so often I throw caution to the wind and decide to look for a fairly decent MP3 player, and every so often I give up in frustration because what I want is not out there.
I went looking again this last week.
I still don't have one.
All I want is a simple player that is big enough to handle my files (not even all of them as I have many). Music playback is basic and I tend to think that all players should succeed at this to some degree or another but then quality comes into play and from what I have read and researched so far, headphones make a huge difference with some users spend up to three times as much for aftermarket headsets as they do the player they use them on. That doesn't make a lot of sense to me.
If it had the ability to play movies that would be great, a bonus even. My expectations on this front are rather low however. Screens are small, resolution is limited and you just aren't going to get that theater experience in a noisy or crowded environment. Also, again from my research, there are many users that are having trouble loading, formatting, configuring or just plain making movies compatible to their players so some don't even bother with them. That is a shame.
I hear a lot of people use theirs for tuning into podcast and downloading TV shows and such. This sounds fabulous if it works as advertised but again I see compatibility issues arising so I don't want to get my hopes up to high.
These are all pretty common functions for which most users get MP3 players for. I however want something more. I want to listen to audio books with an MP3 player. In order to do audiobooks well an MP3 player must do three things, be compatible with various audiobook formats, do bookmarking and have variable playback speed.
There are many different audiobook services and formats. Not all formats are supported by all players. Some are very selective on what they will and will not play. Check this out before buying a player or signing up for a service. My intention is to hit the library and check out CD books (don't read that out loud it sounds bad) then download convert them to MP3 files which should work on about any player. I do belong to overdrive but haven't gone beyond downloading and listening to the books from my computer.
Bookmarking allows you to stop, do or listen to something else then comeback and start up where you left off without having to spend a lot of time searching all over for your place. Depending on how the books files are set up you can waste a lot of time looking for where you were rather than listening to your book.
I am a big fan of books on tape. Of course books on tape became books on CD and now books on MP3. It is a great way to get some 'reading' in while doing other task like driving to work, doing chores around the house, or going for a walk. I also find that I am able to get through more material this way than if I try and find a quiet moment or two to sit down and physically pick up some print. My eyes aren't what they used to be and so my reading speeds have slowed somewhat, and this is where my other desire comes in.
Through the miracle of technology, I have a cassette player I found at Radio Shack some years ago that has the ability to speed up the playback while adjusting the pitch so that you can listen to a recording at twice its normal speed and it still sounds like a normal voice. Some cassette players that did this would only go 15% faster and then sounded like the chipmunks where talking to you. Even Windows Media Player after about version 9 has a speed playback function built in that works pretty well and has helped me cover many a book at half the time it might have. Windows Media Player can playback up to 200% speed with it sounding pretty even and smooth. Speeds faster than that start dropping or clipping sections, though you would think that with the speed of today's computers they could fix that, kind of like getting higher frames per second playback on video. Some audio I really would like to go faster than 200% while there is some audio that I have to work to keep up with at 140-150%. The faster you go the more focused you get. Sometimes you really have to pay attention and that helps.
I really like speed-ed up playback. Some readers are just slow and need to be pumped up. Some files you want to cover more than once because there is so much to absorb and repetition is a great way to improve retention (think textbooks). Some sections really drag or get repetitive and could use some form of speed reading technique. For example, you don't read the lineage section of who begat who the same way that you read the Lord's prayer.
I have about worn my cassette player out and that is why I have been looking for a replacement. Might as well go modern and get and MP3 player. Lighter, carries more data, easier on batteries, plugs into stereos easier and should just be an all around better solution to the problem at hand. It sounds like MP3 players were made with me in mind.
Except they weren't.
I am having the hardest time finding finding any mention of this feature on all but the smallest handful of players and even then I have to dig into the fine print to find it. Most players do not have variable speed playback. They just don't.
I have been to hundreds of web sites and read thousands of comments only to find a few select references on out dated posts. I have been to manufactures web sites and submitted questions directly when the helps and site searches produced nothing only to be told by their reps that none of their players offered that ability.
Apple Ipods do have this capability for files in their audiobook section but they only have three selections, slow, normal and fast. Fast from what I can gather is 140% which is better than nothing but not what I was hoping for. If I went with Apple, I would pay too much, wouldn't be able to play WMA windows media formatted items, and would pretty much be locked into the Apple market. They maybe the standard but they haven't convinced me their better.
Microsoft Zune has no speed control on current models and like Apple they are overpriced, and proprietary in nature preferring that you only play in their playground and spend money at their store. As I have said before, I really like Windows Media Player though it is buggy and I have had to learn some work around's when downloading CD's, I find myself having a hard time trusting anything with the Microsoft name on it due to past experience with less than trouble free software. Windows Media Center is a great disappointment and after three attempts at Flight Simulator and nothing closely resembling the demonstration models you think I would learn.
So with the two biggest names not even in the running there are many other names that stand out as having better products and hopefully the right extra feature but sadly no. There is mention that some older products singularly had this ability but short of picking one up used on E-bay they are not current and would not come with buyer protections like a warranty. This is a must. In my research I have noticed one common thread and that is that these tools are not all that dependable. Many users are well beyond their first player with many telling of their current player being the fourth or fifth one. Some have multiple players and use them for different things depending on their fancy (one for jogging, one for books, one for this music vs. that). There are also many, many reports of buying a player and not having it work right out of the box. This means returns and that means I need to make sure and buy from a reputable dealer.
Through all the searching I did come across one potential manufacturer that might give me what I need, Cowon. Cowon has a pretty function web site were you can download the manual and read up on the model you are looking at before you buy it. I have looked a three or four manuals now and they all indicate that they have variable speed playback. Not only variable speed playback for audio but for video as well, how cool is that? Some models indicate they will go to 150% while one indicates 200%. Not only that, but they have a status bar to show how far into the track you are and you can even use that bar to fast forward or return to a spot in the file you are listening to. It sounds like some one that designed their players actually uses them. Did I mention they have bookmarking?
So where do I get one? I don't know. For some reason, no one is carrying them anymore. I thought Walmart or Target or Costco or Best Buy did or would. Not even a mention of them in Overstock.com. No luck. My search on Amazon got confusing (it is hard to tell where their store ends and the sublet stores begin). Also the pricing for a player that doesn't have many outlets seems to be a little high to other comparable units.
I know I am getting picky but I am not going to spend Apple overpricing dollars on a company that seems to be loosing it's market presence and doesn't have the capability to service their products without the use of overnight shipping. With all the trouble I have read about from users that have had to have returns or have had to by replacements before a year is up, I am hesitant to lay out too much coin for an unproven product no matter how much I want one.
And I do want one.
I do want one but I can't prove that it will do for me what I want it to. I can't prove that it can't. These are the things that drive me nuts. Analysis paralysis. Risk/Reward. How bad do I want one? I let you know, but for now...
This is Ed Nef with a view from the Farr West.
I went looking again this last week.
I still don't have one.
All I want is a simple player that is big enough to handle my files (not even all of them as I have many). Music playback is basic and I tend to think that all players should succeed at this to some degree or another but then quality comes into play and from what I have read and researched so far, headphones make a huge difference with some users spend up to three times as much for aftermarket headsets as they do the player they use them on. That doesn't make a lot of sense to me.
If it had the ability to play movies that would be great, a bonus even. My expectations on this front are rather low however. Screens are small, resolution is limited and you just aren't going to get that theater experience in a noisy or crowded environment. Also, again from my research, there are many users that are having trouble loading, formatting, configuring or just plain making movies compatible to their players so some don't even bother with them. That is a shame.
I hear a lot of people use theirs for tuning into podcast and downloading TV shows and such. This sounds fabulous if it works as advertised but again I see compatibility issues arising so I don't want to get my hopes up to high.
These are all pretty common functions for which most users get MP3 players for. I however want something more. I want to listen to audio books with an MP3 player. In order to do audiobooks well an MP3 player must do three things, be compatible with various audiobook formats, do bookmarking and have variable playback speed.
There are many different audiobook services and formats. Not all formats are supported by all players. Some are very selective on what they will and will not play. Check this out before buying a player or signing up for a service. My intention is to hit the library and check out CD books (don't read that out loud it sounds bad) then download convert them to MP3 files which should work on about any player. I do belong to overdrive but haven't gone beyond downloading and listening to the books from my computer.
Bookmarking allows you to stop, do or listen to something else then comeback and start up where you left off without having to spend a lot of time searching all over for your place. Depending on how the books files are set up you can waste a lot of time looking for where you were rather than listening to your book.
I am a big fan of books on tape. Of course books on tape became books on CD and now books on MP3. It is a great way to get some 'reading' in while doing other task like driving to work, doing chores around the house, or going for a walk. I also find that I am able to get through more material this way than if I try and find a quiet moment or two to sit down and physically pick up some print. My eyes aren't what they used to be and so my reading speeds have slowed somewhat, and this is where my other desire comes in.
Through the miracle of technology, I have a cassette player I found at Radio Shack some years ago that has the ability to speed up the playback while adjusting the pitch so that you can listen to a recording at twice its normal speed and it still sounds like a normal voice. Some cassette players that did this would only go 15% faster and then sounded like the chipmunks where talking to you. Even Windows Media Player after about version 9 has a speed playback function built in that works pretty well and has helped me cover many a book at half the time it might have. Windows Media Player can playback up to 200% speed with it sounding pretty even and smooth. Speeds faster than that start dropping or clipping sections, though you would think that with the speed of today's computers they could fix that, kind of like getting higher frames per second playback on video. Some audio I really would like to go faster than 200% while there is some audio that I have to work to keep up with at 140-150%. The faster you go the more focused you get. Sometimes you really have to pay attention and that helps.
I really like speed-ed up playback. Some readers are just slow and need to be pumped up. Some files you want to cover more than once because there is so much to absorb and repetition is a great way to improve retention (think textbooks). Some sections really drag or get repetitive and could use some form of speed reading technique. For example, you don't read the lineage section of who begat who the same way that you read the Lord's prayer.
I have about worn my cassette player out and that is why I have been looking for a replacement. Might as well go modern and get and MP3 player. Lighter, carries more data, easier on batteries, plugs into stereos easier and should just be an all around better solution to the problem at hand. It sounds like MP3 players were made with me in mind.
Except they weren't.
I am having the hardest time finding finding any mention of this feature on all but the smallest handful of players and even then I have to dig into the fine print to find it. Most players do not have variable speed playback. They just don't.
I have been to hundreds of web sites and read thousands of comments only to find a few select references on out dated posts. I have been to manufactures web sites and submitted questions directly when the helps and site searches produced nothing only to be told by their reps that none of their players offered that ability.
Apple Ipods do have this capability for files in their audiobook section but they only have three selections, slow, normal and fast. Fast from what I can gather is 140% which is better than nothing but not what I was hoping for. If I went with Apple, I would pay too much, wouldn't be able to play WMA windows media formatted items, and would pretty much be locked into the Apple market. They maybe the standard but they haven't convinced me their better.
Microsoft Zune has no speed control on current models and like Apple they are overpriced, and proprietary in nature preferring that you only play in their playground and spend money at their store. As I have said before, I really like Windows Media Player though it is buggy and I have had to learn some work around's when downloading CD's, I find myself having a hard time trusting anything with the Microsoft name on it due to past experience with less than trouble free software. Windows Media Center is a great disappointment and after three attempts at Flight Simulator and nothing closely resembling the demonstration models you think I would learn.
So with the two biggest names not even in the running there are many other names that stand out as having better products and hopefully the right extra feature but sadly no. There is mention that some older products singularly had this ability but short of picking one up used on E-bay they are not current and would not come with buyer protections like a warranty. This is a must. In my research I have noticed one common thread and that is that these tools are not all that dependable. Many users are well beyond their first player with many telling of their current player being the fourth or fifth one. Some have multiple players and use them for different things depending on their fancy (one for jogging, one for books, one for this music vs. that). There are also many, many reports of buying a player and not having it work right out of the box. This means returns and that means I need to make sure and buy from a reputable dealer.
Through all the searching I did come across one potential manufacturer that might give me what I need, Cowon. Cowon has a pretty function web site were you can download the manual and read up on the model you are looking at before you buy it. I have looked a three or four manuals now and they all indicate that they have variable speed playback. Not only variable speed playback for audio but for video as well, how cool is that? Some models indicate they will go to 150% while one indicates 200%. Not only that, but they have a status bar to show how far into the track you are and you can even use that bar to fast forward or return to a spot in the file you are listening to. It sounds like some one that designed their players actually uses them. Did I mention they have bookmarking?
So where do I get one? I don't know. For some reason, no one is carrying them anymore. I thought Walmart or Target or Costco or Best Buy did or would. Not even a mention of them in Overstock.com. No luck. My search on Amazon got confusing (it is hard to tell where their store ends and the sublet stores begin). Also the pricing for a player that doesn't have many outlets seems to be a little high to other comparable units.
I know I am getting picky but I am not going to spend Apple overpricing dollars on a company that seems to be loosing it's market presence and doesn't have the capability to service their products without the use of overnight shipping. With all the trouble I have read about from users that have had to have returns or have had to by replacements before a year is up, I am hesitant to lay out too much coin for an unproven product no matter how much I want one.
And I do want one.
I do want one but I can't prove that it will do for me what I want it to. I can't prove that it can't. These are the things that drive me nuts. Analysis paralysis. Risk/Reward. How bad do I want one? I let you know, but for now...
This is Ed Nef with a view from the Farr West.
Do you have a perfect computer?
Does anyone have a perfect computer? I mean really perfect, not just really nice, or really fast, or it's o.k. because those are usually followed up with but...
Take a moment and think about it. Do you have something be it an app or whatever on your computer that you do not use or rather can not use because it does not work? I am guessing that we all do. We have all downloaded something or even worse, bought and paid for something that does not deliver as advertised.
I have just spent the last hour (and that is on top of the other hours spent) trying to figure out how to make the news feed gadget on my Vista sidebar start showing current news again. It is stuck on May 12, 2009 (no it did not take me that long to figure out that it wasn't working and yes I have been trying to figure it out since then) and I still don't care that Sen Byrd has been sent to the hospital with an elevated temperature, or that Donald Trump is having a spat with Miss California. It was all valueless news then and it hasn't gotten any better with age.
So until I can figure out how to make it better or finding a working model, off it comes. Off the sidebar that is. I can't quite bring myself to delete it off completely. I wouldn't know how to restore it if I did. I might want it back some day because it was useful once. It use to update regularly like it was supposed to and provide fresh headlines with which to face the scary world we live in. Now I have to be content with being scared over and over by things that happened May 12th.
It is amazing that I spend as much time trying to keep up with the news as I do. It really doesn't seem to matter much one way or the other anyway. We went on a driving vacation awhile back and after two weeks on the road in the middle of the country listening to PBS' 'Wait, wait don't tell me' I was amazed at how many answers we knew for their quiz of current news events.
Amazed and disappointed at the same time. What a waste. Part of the reason for going on the road trip was to get away from all of the garbage that makes up the daily grind like the continual pummeling we take by exposing ourselves to a constant barrage of news feeds. If you are like me, you are getting it from all sides, newspaper, magazine, net, radio, television, and water cooler. Much of it is done in sound bites with very little depth or detail, hardly any real or accurate analysis, and much given with excessive regurgitation as if repetition with somehow make it more important or in some cases real.
So why should I get upset if my news feed reader on Microsoft Vista sidebar does not work if there is so little value added? It is a principle thing. It is a function that is a selling feature (or at least it was supposed to be something they were expecting to be useful or they wouldn't have put it in there) that if it is used or not should at least be able to be used by the user. O.K. that got a little wordy, but it is because my emotions are rising up a little. I just want my stuff to work like it is supposed to, that's all. Keep it simple and Let it Be.
So back to the original question and the original thought. Does anyone have a perfect computer, or more to the point do we even expect to have? Have we become so conditioned by incompatibilities or even inabilities of our computer products, that we just expect that bugs are standard issue, some things work and some things don't, get used to it cause that's just the way it is? Mediocrity reigns but it is the only game in town.
I guess I could bring up the whole Apple vs. Microsoft PC thing but I don't believe all the Apple hype anymore than I buy into Microsoft's. Even playing with a Mac in their store a few months ago I ran into a bug, and I am not overjoyed by their controlling nature anymore than I am with Microsoft's so why switch. Besides that their pricing structure sucks.
I could always try something new, buy a bare bones machine individual components, assemble then load with Linux or some variation there on. That I am sure would occupy endless hours of learning and reinventing the wheel while at the same time having the same experience of endless configuration in the search to make everything work just so. The idea of getting off the grid even if it is only figuratively does intrigue me but do I really want to spend that much time and effort if I only end up with the same frustrations?...Nah.
But that is why I bought a name brand box with name brand software preloaded in the first place. The market place was supposed to provide the engineering, research and development that would replace the frustration with experienced driven solutions so that I wouldn't have to. For this we pay big rates of hard earned dollars, and when it doesn't work is there any wonder there is disappointment.
I guess the other thing that nags me about all this, is that after paying the price and still having items that do not function, I still retain them. It is electronic and only takes up electronic space but it is the idea of it that I need to get over.
If you have a bread maker that no longer makes bread, do you hang on to it or do you throw it out? If it is repairable do you fix it, or do you let it sit there for awhile? Does it make a difference if it is physical object that gets in the way or if it is a physical object that is stuck way off in a corner, or in a shed, or in a crawl space where it is out of sight out of mind?
In other words, if an item has no value in it's current state, do you return it to a state of value (or at least try to) or decide that there is no longer value to be had and delete it from your world?
I must continually remind myself that value is not what you paid for something or the price tag that hangs on it, rather value is derived from what you get out of it. "Use it or lose it" is one of those phrases that has more than one meaning.
This is Ed Nef with a view from the Farr West.
Take a moment and think about it. Do you have something be it an app or whatever on your computer that you do not use or rather can not use because it does not work? I am guessing that we all do. We have all downloaded something or even worse, bought and paid for something that does not deliver as advertised.
I have just spent the last hour (and that is on top of the other hours spent) trying to figure out how to make the news feed gadget on my Vista sidebar start showing current news again. It is stuck on May 12, 2009 (no it did not take me that long to figure out that it wasn't working and yes I have been trying to figure it out since then) and I still don't care that Sen Byrd has been sent to the hospital with an elevated temperature, or that Donald Trump is having a spat with Miss California. It was all valueless news then and it hasn't gotten any better with age.
So until I can figure out how to make it better or finding a working model, off it comes. Off the sidebar that is. I can't quite bring myself to delete it off completely. I wouldn't know how to restore it if I did. I might want it back some day because it was useful once. It use to update regularly like it was supposed to and provide fresh headlines with which to face the scary world we live in. Now I have to be content with being scared over and over by things that happened May 12th.
It is amazing that I spend as much time trying to keep up with the news as I do. It really doesn't seem to matter much one way or the other anyway. We went on a driving vacation awhile back and after two weeks on the road in the middle of the country listening to PBS' 'Wait, wait don't tell me' I was amazed at how many answers we knew for their quiz of current news events.
Amazed and disappointed at the same time. What a waste. Part of the reason for going on the road trip was to get away from all of the garbage that makes up the daily grind like the continual pummeling we take by exposing ourselves to a constant barrage of news feeds. If you are like me, you are getting it from all sides, newspaper, magazine, net, radio, television, and water cooler. Much of it is done in sound bites with very little depth or detail, hardly any real or accurate analysis, and much given with excessive regurgitation as if repetition with somehow make it more important or in some cases real.
So why should I get upset if my news feed reader on Microsoft Vista sidebar does not work if there is so little value added? It is a principle thing. It is a function that is a selling feature (or at least it was supposed to be something they were expecting to be useful or they wouldn't have put it in there) that if it is used or not should at least be able to be used by the user. O.K. that got a little wordy, but it is because my emotions are rising up a little. I just want my stuff to work like it is supposed to, that's all. Keep it simple and Let it Be.
So back to the original question and the original thought. Does anyone have a perfect computer, or more to the point do we even expect to have? Have we become so conditioned by incompatibilities or even inabilities of our computer products, that we just expect that bugs are standard issue, some things work and some things don't, get used to it cause that's just the way it is? Mediocrity reigns but it is the only game in town.
I guess I could bring up the whole Apple vs. Microsoft PC thing but I don't believe all the Apple hype anymore than I buy into Microsoft's. Even playing with a Mac in their store a few months ago I ran into a bug, and I am not overjoyed by their controlling nature anymore than I am with Microsoft's so why switch. Besides that their pricing structure sucks.
I could always try something new, buy a bare bones machine individual components, assemble then load with Linux or some variation there on. That I am sure would occupy endless hours of learning and reinventing the wheel while at the same time having the same experience of endless configuration in the search to make everything work just so. The idea of getting off the grid even if it is only figuratively does intrigue me but do I really want to spend that much time and effort if I only end up with the same frustrations?...Nah.
But that is why I bought a name brand box with name brand software preloaded in the first place. The market place was supposed to provide the engineering, research and development that would replace the frustration with experienced driven solutions so that I wouldn't have to. For this we pay big rates of hard earned dollars, and when it doesn't work is there any wonder there is disappointment.
I guess the other thing that nags me about all this, is that after paying the price and still having items that do not function, I still retain them. It is electronic and only takes up electronic space but it is the idea of it that I need to get over.
If you have a bread maker that no longer makes bread, do you hang on to it or do you throw it out? If it is repairable do you fix it, or do you let it sit there for awhile? Does it make a difference if it is physical object that gets in the way or if it is a physical object that is stuck way off in a corner, or in a shed, or in a crawl space where it is out of sight out of mind?
In other words, if an item has no value in it's current state, do you return it to a state of value (or at least try to) or decide that there is no longer value to be had and delete it from your world?
I must continually remind myself that value is not what you paid for something or the price tag that hangs on it, rather value is derived from what you get out of it. "Use it or lose it" is one of those phrases that has more than one meaning.
This is Ed Nef with a view from the Farr West.
14 June 2009
blue screen update
Well it is well past time to provide an update on the blue screen situation. As I have said before, I have been racking my brain trying to come up with a plausible idea as to why the blue screen crashes were occurring and how best to fix the problem. I figured there must be a software compatibility problem somewhere and it was driving me nuts because every time you turn around each of the programs wanted to update the latest and greatest version that was supposed to correct some bug or security patch a vulnerability.
It is amazing that with all the updating that was taking place you think they might have stumbled on a correction with some of the actual problems that this box had been experiencing such as the windows media center’s inability to record and playback live TV as advertised let alone just watch it in real time.
Also surprising is the fact that most all the software programs and especially Microsoft products like to have you plugged into their networks to report any problem areas you may have and constantly provide feedback with which they can make their products better in every way. That is the sales pitch anyway. It seems that they want you to turn over as much control to them as possible and they will take care of all your software problems for you so you won’t have to worry about a thing. At this stage I have almost given in to it completely as I can’t figure out what they are trying to do half the time anymore and they don’t seem to be willing to tell me, unless it is in code.
So round one was to make sure that I had the latest and greatest versions of any software, updates and patches. This included drivers and anything else I could find that seemed like it needed updating. This took a long time and a lot of effort doing searches and researching items to make sure I was getting the right items for my machine and its configuration. Also not easy is working with “high speed” Qwest internet running at a whopping 1.5 Mb on its good days. This is much better than dial up and I shouldn’t complain but at the price they are charging, both Qwest and I should be ashamed.
So after making as many updates as possible and only seeing the situation get worse I decided that the next step was to start a process of elimination, in other words start taking out some of the updates and see if one of them was the problem. My two biggest suspects where Microsoft Internet Explorer and Adobe Acrobat’s Reader/Flash/Shockwave/whatever else they were dumping on me.
Since I had downloaded IE 8 thinking that I would be starting fresh with a new browser and that it would leave the old problem behind, but noting that the new browser did not function well from day one, it was the first to go. I removed the program and then tried to redo IE 7. I say redo because that is exactly what it became. Many of the settings and previous configurations had been lost. This may have been a good thing because since that time we have not had near the problems with crashing.
Next to go was the Adobe add-ons, though I think I might have lost them from the browser when it went through its changes. I have gotten a lot of update request for the Adobe software but have agreed to very little of it for now. That is my typical position by the way in taking on any new updates. When given the choice between letting the program do a ‘typical’ load or a ‘custom’ load, I will generally pick the custom load and look at each of the elements being added. Most times my picks will match the ‘typical’ load but just as often I will find them trying to insert an additional item that I don’t think I really want or need.
I also downloaded the latest security software from McAfee during this period and again ran a thorough scan of the system finding nothing more than a errant cookie. Besides taking significant time to run its scans and downloads I find it a little more comforting than the “One Care” security solution that comes from Qwest.
The other thing I have done is to update and start using Mozilla’s Firefox a lot more. It is almost the preferred browser at the moment though there are still many sites that seem to function better with IE. I hate having to go to more than one source for technical solutions but that is still a fact of life in this high tech world.
So with all this done I have to say, so far so good. I haven’t seen the blue screen in quite some time, but I admit that I still do not push this computer anywhere near where I think the limits ought to be. I still feel like I am treating it with kid gloves. Maybe because I have this need to justify the time and dollars invested, but I still want to get my money’s worth out of this adventure.
The only other side effect of note at this time is the fact that for some reason the computer is closing up and shutting down then restarting at sometime while it sits idle. I know this because I have left some applications open and come back the next day with nothing showing open on the taskbar. This is an important reminder about saving and backing up your work. I have had a pretty good track record and didn’t think these kinds of things would happen to me but it just goes to show that some things really do happen and through no fault of your own. I will probably be a little more sympathetic to other people’s stories now, even if I thought I was before.
This is Ed Nef with a view from the Farr West.
It is amazing that with all the updating that was taking place you think they might have stumbled on a correction with some of the actual problems that this box had been experiencing such as the windows media center’s inability to record and playback live TV as advertised let alone just watch it in real time.
Also surprising is the fact that most all the software programs and especially Microsoft products like to have you plugged into their networks to report any problem areas you may have and constantly provide feedback with which they can make their products better in every way. That is the sales pitch anyway. It seems that they want you to turn over as much control to them as possible and they will take care of all your software problems for you so you won’t have to worry about a thing. At this stage I have almost given in to it completely as I can’t figure out what they are trying to do half the time anymore and they don’t seem to be willing to tell me, unless it is in code.
So round one was to make sure that I had the latest and greatest versions of any software, updates and patches. This included drivers and anything else I could find that seemed like it needed updating. This took a long time and a lot of effort doing searches and researching items to make sure I was getting the right items for my machine and its configuration. Also not easy is working with “high speed” Qwest internet running at a whopping 1.5 Mb on its good days. This is much better than dial up and I shouldn’t complain but at the price they are charging, both Qwest and I should be ashamed.
So after making as many updates as possible and only seeing the situation get worse I decided that the next step was to start a process of elimination, in other words start taking out some of the updates and see if one of them was the problem. My two biggest suspects where Microsoft Internet Explorer and Adobe Acrobat’s Reader/Flash/Shockwave/whatever else they were dumping on me.
Since I had downloaded IE 8 thinking that I would be starting fresh with a new browser and that it would leave the old problem behind, but noting that the new browser did not function well from day one, it was the first to go. I removed the program and then tried to redo IE 7. I say redo because that is exactly what it became. Many of the settings and previous configurations had been lost. This may have been a good thing because since that time we have not had near the problems with crashing.
Next to go was the Adobe add-ons, though I think I might have lost them from the browser when it went through its changes. I have gotten a lot of update request for the Adobe software but have agreed to very little of it for now. That is my typical position by the way in taking on any new updates. When given the choice between letting the program do a ‘typical’ load or a ‘custom’ load, I will generally pick the custom load and look at each of the elements being added. Most times my picks will match the ‘typical’ load but just as often I will find them trying to insert an additional item that I don’t think I really want or need.
I also downloaded the latest security software from McAfee during this period and again ran a thorough scan of the system finding nothing more than a errant cookie. Besides taking significant time to run its scans and downloads I find it a little more comforting than the “One Care” security solution that comes from Qwest.
The other thing I have done is to update and start using Mozilla’s Firefox a lot more. It is almost the preferred browser at the moment though there are still many sites that seem to function better with IE. I hate having to go to more than one source for technical solutions but that is still a fact of life in this high tech world.
So with all this done I have to say, so far so good. I haven’t seen the blue screen in quite some time, but I admit that I still do not push this computer anywhere near where I think the limits ought to be. I still feel like I am treating it with kid gloves. Maybe because I have this need to justify the time and dollars invested, but I still want to get my money’s worth out of this adventure.
The only other side effect of note at this time is the fact that for some reason the computer is closing up and shutting down then restarting at sometime while it sits idle. I know this because I have left some applications open and come back the next day with nothing showing open on the taskbar. This is an important reminder about saving and backing up your work. I have had a pretty good track record and didn’t think these kinds of things would happen to me but it just goes to show that some things really do happen and through no fault of your own. I will probably be a little more sympathetic to other people’s stories now, even if I thought I was before.
This is Ed Nef with a view from the Farr West.
15 May 2009
blue screen continues
Just a quick update while I am still functional today. Any and every session of late has ended in a blue screen of death or in other words a hard crash. Sometimes it will come back up after a hard reset sometimes it will just beep at me. I understand that the beeps are the HP way of diagnostics but I don't know what it is telling me yet so I don't know which way to turn.
I started it up again this morning and got the usual Windows closed in an unusual manner last time do you want to open up in safe mode or regular? I selected regular and it opened fine, or so it appears. It always realigns my icons on the desktop after one of these episodes.
Since it has opened I started running every diagnostics test on it I could find. HP has this box loaded with what looks like pretty goods ones in hardware diagnostics so that is what I have been doing for the last three and a half hours. I even ran the heavy stress tests on it and just like before everything is showing as fine. Previously I have run all the updates and virus and spyware scans and came up with nothing and so I am running out of ideas. I am afraid I am going to have to pull the big plug and reload all software from scratch. There is a system recovery app loaded but I am not sure what that does completely so before I do anything I will once again check in with the Concierge service from Costco and get further guidance.
There are too many other things going on in life to be shut down like this. It really sucks up a lot of time trying to do the diagnostics and run the test and all the while you are not checking your e-mail, news or blogs, not to mention the yard work, housework, car work and errands that aren't getting done.
Now if all the hardware testing is showing that the box is functioning properly then that leads me to think this is a software problem. I have never had a perfect running system but it has always worked enough that I learned to live with it. We paid the extra to get the on board TV tuner and Windows Media Center that I have never quite been able to get to work the way I imagined it would. Record your favorite shows, I never have. Watch all the new digital channels that are available, I get two channels o.k. but the program freezes as I try to change channels past the one in the middle. Also, if I have had Windows Media Player open and it hasn't closed correctly (which it never does) Windows Media Center will not play until I open up the Task Manager and kill Windows Media Player manually or reboot the computer. These are the type of workarounds that I have had to come up with that never should be but what we learn to accept when living in a Microsoft world. Maybe those Apple computer adds are based on something more than rumor.
I am currently using the Firefox browser to enter this as the update to Internet Explorer 8 did not go well and while I do not blame it for the problems I am having (since the blue screen problems started before the IE8 update) I still half wonder if there might be a connection to IE and the blue screen anyway. Will trial and error always be the case with computers? I think that is a given in my lifetime.
Well at least while I am functional, maybe I can get those photos sent out to family that I promised. They probably think me a heel for neglecting them this long.
Until the next blue screen appears, I will let you in on one more secret. It is very difficult to type with all your fingers crossed.
This is Ed Nef with a view from the Farr West.
I started it up again this morning and got the usual Windows closed in an unusual manner last time do you want to open up in safe mode or regular? I selected regular and it opened fine, or so it appears. It always realigns my icons on the desktop after one of these episodes.
Since it has opened I started running every diagnostics test on it I could find. HP has this box loaded with what looks like pretty goods ones in hardware diagnostics so that is what I have been doing for the last three and a half hours. I even ran the heavy stress tests on it and just like before everything is showing as fine. Previously I have run all the updates and virus and spyware scans and came up with nothing and so I am running out of ideas. I am afraid I am going to have to pull the big plug and reload all software from scratch. There is a system recovery app loaded but I am not sure what that does completely so before I do anything I will once again check in with the Concierge service from Costco and get further guidance.
There are too many other things going on in life to be shut down like this. It really sucks up a lot of time trying to do the diagnostics and run the test and all the while you are not checking your e-mail, news or blogs, not to mention the yard work, housework, car work and errands that aren't getting done.
Now if all the hardware testing is showing that the box is functioning properly then that leads me to think this is a software problem. I have never had a perfect running system but it has always worked enough that I learned to live with it. We paid the extra to get the on board TV tuner and Windows Media Center that I have never quite been able to get to work the way I imagined it would. Record your favorite shows, I never have. Watch all the new digital channels that are available, I get two channels o.k. but the program freezes as I try to change channels past the one in the middle. Also, if I have had Windows Media Player open and it hasn't closed correctly (which it never does) Windows Media Center will not play until I open up the Task Manager and kill Windows Media Player manually or reboot the computer. These are the type of workarounds that I have had to come up with that never should be but what we learn to accept when living in a Microsoft world. Maybe those Apple computer adds are based on something more than rumor.
I am currently using the Firefox browser to enter this as the update to Internet Explorer 8 did not go well and while I do not blame it for the problems I am having (since the blue screen problems started before the IE8 update) I still half wonder if there might be a connection to IE and the blue screen anyway. Will trial and error always be the case with computers? I think that is a given in my lifetime.
Well at least while I am functional, maybe I can get those photos sent out to family that I promised. They probably think me a heel for neglecting them this long.
Until the next blue screen appears, I will let you in on one more secret. It is very difficult to type with all your fingers crossed.
This is Ed Nef with a view from the Farr West.
10 May 2009
computer has blue screen of death
So much I want to share but it is hard when you computer develops the blue screen of death. I have been fighting it this last couple of weeks and I am afraid I am losing the battle. I have resorted to an old box to send this message in. For all those that I promised to send stuff via e-mail, my apologies, I will get it done as soon as I can, whenever I am functional again that is.
The HP box we brought home less than a year ago is the one that is giving us fits. I must say that I am glad we bought it at Costco since they have a pretty helpful concierge service for just such a thing and I have been working with them to see if we can figure out what the problem is.
There have not been any consistencies as to why it will shut down or when. I have had it report everything from memory error and dumps to no OS found. I have done reboots and hard reboots. I have run diagnostics several times and always nothing shows wrong. I have run virus scans and adware and spyware scans with nothing to report. I have updated every conceivable update to device drivers and software including all the latest service packs for Windows Vista and Explorer with no luck. By the way as a side not, the new Explorer 8 update is not recommended as it doesn't play well with the add-ons for 7 yet and so it is less than fully functional.
I can not tie the system problems to any recent events and though there have been some compatibility problems with Microsoft Vista and the new HP Printer/Scanner/Fax machine I don't think this is the cause. It tended to restart whatever program you were using to print from after you shut it down, glitchee but not blue screen worthy.
There is the system recovery program but I fear this is the method of last resort as it takes everything back to square one. I have backed up most things so I think I can recreate but that means a whole lot of time and no guarantee that it will not do it again tomorrow, but I am afraid that is my only option. I guess I can look at the bright side as this will give me a chance to go back to Explorer 7.
Anyway the box is beeping at me and I was told that HP uses beeping codes for diagnostics so I will take one more shot at it before pulling the big switch. If it is not repairable then I am confident that Costco and HP will help put things right. Customer service is so key to things these days. I hope that I will always remember to be twice as quick to praise as to criticize.
I know that there are some out there that have had to go through the same thing and there are those that never have. All I am saying is 'wish me luck'.
This is Ed Nef with a view from the Farr West.
The HP box we brought home less than a year ago is the one that is giving us fits. I must say that I am glad we bought it at Costco since they have a pretty helpful concierge service for just such a thing and I have been working with them to see if we can figure out what the problem is.
There have not been any consistencies as to why it will shut down or when. I have had it report everything from memory error and dumps to no OS found. I have done reboots and hard reboots. I have run diagnostics several times and always nothing shows wrong. I have run virus scans and adware and spyware scans with nothing to report. I have updated every conceivable update to device drivers and software including all the latest service packs for Windows Vista and Explorer with no luck. By the way as a side not, the new Explorer 8 update is not recommended as it doesn't play well with the add-ons for 7 yet and so it is less than fully functional.
I can not tie the system problems to any recent events and though there have been some compatibility problems with Microsoft Vista and the new HP Printer/Scanner/Fax machine I don't think this is the cause. It tended to restart whatever program you were using to print from after you shut it down, glitchee but not blue screen worthy.
There is the system recovery program but I fear this is the method of last resort as it takes everything back to square one. I have backed up most things so I think I can recreate but that means a whole lot of time and no guarantee that it will not do it again tomorrow, but I am afraid that is my only option. I guess I can look at the bright side as this will give me a chance to go back to Explorer 7.
Anyway the box is beeping at me and I was told that HP uses beeping codes for diagnostics so I will take one more shot at it before pulling the big switch. If it is not repairable then I am confident that Costco and HP will help put things right. Customer service is so key to things these days. I hope that I will always remember to be twice as quick to praise as to criticize.
I know that there are some out there that have had to go through the same thing and there are those that never have. All I am saying is 'wish me luck'.
This is Ed Nef with a view from the Farr West.
25 March 2008
Office 2007 coming to my computer soon
Well I just got excited a little. I just got word today that the office is going to upgrade to Office 2007 in the next couple of months. I recently purchased a copy for my home computer since I was able to get a reasonable deal but I haven't yet loaded it. As soon as I do I will let you know how it goes but I am looking forward to it because the office announcement came with a couple of introductory training videos that make the new software sound like something worthwhile. It sounds like it will raise the power of the computer to a more usable and user friendly level.
There will be a l earning curve, I can tell right from the start. There always is with the newest versions, but this one looks to be pretty intuitive. I builds well from the past so that power users should be able to adopt quickly while novices will find new ways of doing things that will make them look like an old pro.
The ability to easily format documents from word, excel, and power point should receive a warm welcome from those that have experienced the struggle of trying to straighten out and rearrange their work only to get to the point of starting over in frustration . In fact the demo I saw made it look like it should be a piece of cake to create production value documents as easily as completing a game of solitaire.
The compatibility issues actually appear to have been thought of before hand. I only hope that the have let Excel data input become as easy as Lotus 123 used to be. Those that remember Lotus 123 back when it was the standard will recall that it was pretty well designed for those that had a lot of data to enter manually. When Excel came along it adopted (borrowed?) much that was good in 123 but had to change somethings, and sadly data entry was one of them. There is a option setting that you can change so that it will mimic 123 and it works for most things, but I always have to switch it on and off when changing to formulas and entering dates.
I want to get started soon learning this new app so that I will be way ahead of everyone else in the office when the time comes. There is a certain satisfaction to being the local computer guru even if it is only for a little while.
This is Ed Nef with a view from the Farr West.
There will be a l earning curve, I can tell right from the start. There always is with the newest versions, but this one looks to be pretty intuitive. I builds well from the past so that power users should be able to adopt quickly while novices will find new ways of doing things that will make them look like an old pro.
The ability to easily format documents from word, excel, and power point should receive a warm welcome from those that have experienced the struggle of trying to straighten out and rearrange their work only to get to the point of starting over in frustration . In fact the demo I saw made it look like it should be a piece of cake to create production value documents as easily as completing a game of solitaire.
The compatibility issues actually appear to have been thought of before hand. I only hope that the have let Excel data input become as easy as Lotus 123 used to be. Those that remember Lotus 123 back when it was the standard will recall that it was pretty well designed for those that had a lot of data to enter manually. When Excel came along it adopted (borrowed?) much that was good in 123 but had to change somethings, and sadly data entry was one of them. There is a option setting that you can change so that it will mimic 123 and it works for most things, but I always have to switch it on and off when changing to formulas and entering dates.
I want to get started soon learning this new app so that I will be way ahead of everyone else in the office when the time comes. There is a certain satisfaction to being the local computer guru even if it is only for a little while.
This is Ed Nef with a view from the Farr West.
12 February 2008
An open letter to Microsoft
Dear Microsoft,
I would like to let you know that you are not nearly as helpful as you think you are or claim to be. Most of the times you think you are anticipating my needs by providing inputs on that I have not requested but you assume that I will want. Please let me assure you that in most cases you have gotten it wrong. Also the big brother aspect is really annoying. Please respect me enough to allow me to be me.
Case in point. I was trying to do a lesson the other day and I wanted to listen to my audio file recording of the lesson plan. I clicked on the file fully expecting it to open in Windows Media Player version 9 and play. I like version 9 for XP because I can speed up the spoken audio books to double speed and listen at a more comfortable pace. This is a great feature and as enabled me to get through many a book on tape. I can even opt for the unabridged version knowing that it can be completed in a fair amount of time. I really like this feature and hope that someday I can find an MP3 player that has the same capability.
Anyway, back to the story. A few days before this I was surfing the net and the Media Player said that there was an upgrade available and ask if I wanted it. At least it asked. I like many thought that an upgrade would be a good thing hence the term up grade. After a long laborious download (did I mention that I am still using dial up on an old computer) it was on my computer as well as a version 11 that I don’t recall asking for. Oh well, I got a two for one and since it is all ready here what the heck.
Turns out I did not get two versions, I only got version 11, and when I went to play my lesson, the thing I am expecting to hear did not come out of my speakers. Instead, I see a message saying welcome to the new version and in order for it to work it has to check that it is an authentic copy. What? You downloaded it, from your site, on your recommendation, from and existing version, how could it be anything but authentic? I then recalled reading something about Microsoft installing a big brother something or rather that wants to check all the software on your machine for validity. Not that anything on this machine is illegal but it is none of their business what I run on my machine, not to mention I don’t have time for this right now, I only have so many minutes with which to listen to my lesson.
So now what? I start searching to see if I can find the old program. Fortunately, I know my way around a little bit and was able to find a copy of version 9 sitting in the background. There was also a copy of version 8 which was originally on the machine until the last upgrade that got me the variable playback speed capabilities I wanted. I still had to run the remove program program and let the OS revert back to its previous state. I then had to do the always typical reboot to make things work again. Five minutes later (did I mention this was an old machine) the sign on was completed and I could finally get to my lesson. All tolled this exercise took me an extra 45 minutes in my efforts to be extra productive with the high speed playback of Windows Media Player.
Later, I may write about the irritating way you pick my formatting for me in Word and Excel or the totally useless waste that help has become since being strictly an on-line venture. I actually get answers for what I am looking for about 2 times in 10. Did I mention anything about not supporting software that is still selling in stores such as Flight Sim 2002? I went for the older software (did I mention my older computer) because I wasn’t going to get sucked into buying the latest and greatest only to find that it only works properly on a new $4,000 machine.
I may offer suggestions on how to make things work better, at least from my point of view, but for now I think it is time for bed. This has taken much to long to write as it is. Where are the productivity gains? At least that stupid paper clip only popped up once this time.
This is Ed Nef with a view from the Farr West.
I would like to let you know that you are not nearly as helpful as you think you are or claim to be. Most of the times you think you are anticipating my needs by providing inputs on that I have not requested but you assume that I will want. Please let me assure you that in most cases you have gotten it wrong. Also the big brother aspect is really annoying. Please respect me enough to allow me to be me.
Case in point. I was trying to do a lesson the other day and I wanted to listen to my audio file recording of the lesson plan. I clicked on the file fully expecting it to open in Windows Media Player version 9 and play. I like version 9 for XP because I can speed up the spoken audio books to double speed and listen at a more comfortable pace. This is a great feature and as enabled me to get through many a book on tape. I can even opt for the unabridged version knowing that it can be completed in a fair amount of time. I really like this feature and hope that someday I can find an MP3 player that has the same capability.
Anyway, back to the story. A few days before this I was surfing the net and the Media Player said that there was an upgrade available and ask if I wanted it. At least it asked. I like many thought that an upgrade would be a good thing hence the term up grade. After a long laborious download (did I mention that I am still using dial up on an old computer) it was on my computer as well as a version 11 that I don’t recall asking for. Oh well, I got a two for one and since it is all ready here what the heck.
Turns out I did not get two versions, I only got version 11, and when I went to play my lesson, the thing I am expecting to hear did not come out of my speakers. Instead, I see a message saying welcome to the new version and in order for it to work it has to check that it is an authentic copy. What? You downloaded it, from your site, on your recommendation, from and existing version, how could it be anything but authentic? I then recalled reading something about Microsoft installing a big brother something or rather that wants to check all the software on your machine for validity. Not that anything on this machine is illegal but it is none of their business what I run on my machine, not to mention I don’t have time for this right now, I only have so many minutes with which to listen to my lesson.
So now what? I start searching to see if I can find the old program. Fortunately, I know my way around a little bit and was able to find a copy of version 9 sitting in the background. There was also a copy of version 8 which was originally on the machine until the last upgrade that got me the variable playback speed capabilities I wanted. I still had to run the remove program program and let the OS revert back to its previous state. I then had to do the always typical reboot to make things work again. Five minutes later (did I mention this was an old machine) the sign on was completed and I could finally get to my lesson. All tolled this exercise took me an extra 45 minutes in my efforts to be extra productive with the high speed playback of Windows Media Player.
Later, I may write about the irritating way you pick my formatting for me in Word and Excel or the totally useless waste that help has become since being strictly an on-line venture. I actually get answers for what I am looking for about 2 times in 10. Did I mention anything about not supporting software that is still selling in stores such as Flight Sim 2002? I went for the older software (did I mention my older computer) because I wasn’t going to get sucked into buying the latest and greatest only to find that it only works properly on a new $4,000 machine.
I may offer suggestions on how to make things work better, at least from my point of view, but for now I think it is time for bed. This has taken much to long to write as it is. Where are the productivity gains? At least that stupid paper clip only popped up once this time.
This is Ed Nef with a view from the Farr West.
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